Showroom Customer Service Manager

Apply before Oct 24 2020

 

Employer: HomeChoice

Introduction:

HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalised terms. Our Aim is to provide multiple, convenient and easy retail shopping experiences which guarantee our customers’ expectations are met and exceeded.

Description:

The ideal candidate for this role will be responsible for the overall management and day to day operations of the HomeChoice Showroom Retail Space.

Here’s what you can expect to be doing in the role: (key responsibilities / KPA’s)

    • To manage sales objectives and operational efficiencies
    • To ensure all instore communication is communicated accurately throughout the showroom
    • To ensure all category specialists are fully trained
    • Ensure that monthly intake and NSV targets are achieved
    • To ensure that an exceptional customer experience is consistently achieved
    • Cash management
    • Stock management in line with stock procedures
    • Drive housekeeping
    • Reporting
    • People Management
    • Projects

Please Note:

All our interviews are taking place via Microsoft Teams.

Requirements:

A little about who you are: (skills and years’ experience)

    • A relevant tertiary qualification
    • Minimum of 5 years’ working experience within retail industy
    • Working in the homewares retail industry would be advantageous
    • Minimum 2 years’ experience in leading a team within a sales target driven environment
    • MS Office packages
    • Must be available to work shifts, weekends and public holidays
    • Clear credit and criminal record

You will have mastered these traits: (attributes & behaviors)

    • Ethical and professional self-starter with high energy levels
    • Excellent planning and organizational skills with a customer centric attitude
    • Natural leader with the ability to mentor and inspire
    • Deadline and target driven with great attention to detail
    • Excellent communication and motivational skills with the ability to communicate at all levels
    • Ability to work well under pressure and manage stress effectively
    • Adaptable, flexible with loads of initiative

About HomeChoice

HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres.

The group was restructured during 2014 to facilitate expansion outside South Africa, a further step towards achieving its ambitions of becoming a pan-African retailer. HIL was established as an offshore holding company and was listed in the General Retailers sector on the JSE Limited in December 2014 with a market capitalisation of R3 billion.

The group has 3 operating segments:

RETAIL
HomeChoice is an omni-channel home shopping retailer offering an extensive range of household textiles and homeware merchandise on credit through a convenient shopping experience, together with a home delivery service. The product offering has broadened under the FoneChoice brand to include personal electronics.

FINANCIAL SERVICES
FinChoice is a niche provider of unsecured personal loan products to HomeChoice customers with good credit records. FinChoice leverages the HomeChoice customer database and marketing platforms to acquire loan customers at low cost and predictable repayment behaviour. The business focuses on short term and low-value loans.

PROPERTY
The group owns the head office building and a centralised distribution centre in Cape Town, as well as additional land adjacent to the head office which is currently being developed into a new call centre facility.

By Admin

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