Job Description

The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category.

Crucial Performance Areas

Manage the customer journey account opening and order processing

Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
Ensure products are visually displayed as in that of the catalogue
NTF customers are to be encouraged / incentivised to open an account
Ensure pricing is correct on product and ascertain customers ATB
Hand customer over to CS Assistant for order processing
Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
Product knowledge and pricing management

Ensure that you are up to date with the catalogue and HomeChoice Products specific to your product category
Ensure that you are aware of product features and benefits and are able to sell with conviction
Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
Ensure that you are aware of any competitor products and understand how to up sell
Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly
Visual Merchandising & Housekeeping

Ensure that products are visually merchandised in accordance to VM policy
Ensure housekeeping standards are adhered to in accordance with policy
Ensure that products are changed regularly and in accordance with VM procedures
Meet operational efficiencies

Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
Always ensure that any outstanding tasks are up to date
Adhere to all service level agreements
Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information
Ensure current catalogues and order forms or consistently in stock and displayed accordingly
Ensure that you are 100% versed in daily operations with regards to click & collect procedure
Provide an exceptional customer experience

Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility by ensuring that advice is always given in the customers best interest
Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery
Adhere to quality standards

Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information
Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
Adhere to policies, procedures and all business standards and requirements
Ensure that your appearance is aligned to staff policy, are wearing staff uniforms & name badges as supplied by HomeChoice


Grade 12 / Matric or Equivalent

Experience & Skills

Minimum of 1 year Sales experience within a Retail Environment
Effective communication skills (verbal and written)
Must be able to work shifts, weekends and public holidays
Clear credit and criminal record
Must be computer literate (email, internet, word and excel)
Excellent telephone and face to face customer etiquette
Attributes & Behaviours

Customer focused / centric attitude
Performance-driven and results-orientated with a relentless drive to succeed
A strong can-do attitude and an energetic positive approach
Exceptional attention to detail with a thorough approach to work
Excellent listening and interpersonal communication
Team player but able to work independently





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